IV Wellness Provider

Elivate Provider job description

Each IV Provider will be responsible for administering intravenous (IV) therapies, compounding each IV treatment from the ingredients included in our formulas. Providers will work in diverse locations including our IV camper, pop-up booths at athletic and music events, in partner locations, and more. The ideal candidate will have excellent clinical skills, a strong understanding of IV therapy protocols, significant experience delivering IVs, and the ability to provide compassionate care to patients.

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RESPONSIBILITIES

1. IV/IM DELIVERY & CUSTOMER CARE

• Receive customers at the delivery location, introduce yourself, assess their needs, make them comfortable, answer questions, and confirm their IV choice meets their needs.

• Compound the customer’s chosen IV formula by infusing the appropriate medications into the saline bag. Administer intravenous treatments according to established protocols. Ensure the correct dosage and infusion rates are maintained.

• Prepare and maintain sterile IV sites and equipment. Ensure proper insertion and securement of IV catheters to minimize complications and discomfort.

• Continuously monitor customers during and after IV administration for any adverse reactions or complications. Respond promptly to any signs of issues and document customer status in software. Take immediate action if IVs aren’t flowing currently or if the customer reports something not feelingright.

• Manage and maintain IV-related equipment and supplies. Ensure that all equipment is properly sanitized, calibrated, and in good working condition and that the delivery location has adequate supplies to serve the expected customer volume.

• Accurately document all aspects of IV therapy, including customer information, medication administration, and any adverse reactions. Maintain thorough and up-to-date customer records.

• Adhere to all healthcare regulations, infection control practices, and safety protocols. Stay current with industry best practices and continuing education requirements.

2. CUSTOMER INTERACTION/EDUCATION

• Enthusiasm for interacting with people and a desire to help, guide, inform and care for others

• Provide education and support to patients and their families regarding the procedure, benefits, and potential side effects when asked.

• Great communication skills, verbally, in person, and in written customer notes, emails, etc.

• When appropriate, help upsell/offer add-ons to raise the average revenue for each customer

3. BRAND & PRODUCT UNDERSTANDING

• Willingness to take the time to understand and explore the benefits and ingredients of all Elivate products.

• Interest in the Elivate audience and mission and how our IV services fit into the longer-term vision.

• Interest and belief in the benefits of IV therapy and IV therapy’s contribution to longevity.

4. PROVIDER TEAM INVOLVEMENT

• Follow the provider requirements and ensure your coverage commitments are submitted on time monthly and weekly.

• Respond to communications and requests for feedback, and participate in all mandatory provider meetings (individual and team).

• Collaborate with the provider team, provider manager, and other Elivate team members to ensure provider availability and customer care for all delivery locations and hours.

• Work with peers to ensure providers can service customers across all delivery locations and dates/times.

5. DELIVERY LOCATION MANAGEMENT

Providers are partnered with customer service and operations staff at all delivery locations to ensure the most effective service is provided to customers and that we respond to prospects best.

• Our delivery strategy is ultra-mobile - we deliver services where people are playing, living, and moving. All roles work together to create Elivate’s presence at the locations we deliver at (working towards 10 simultaneously across North Tahoe)

• Providers will work equally with customer service and operations staff to set up, manage, clean, and break down every delivery location.

• Providers will interact with prospects, customers, potential partners, and everyone that we reach in these delivery locations.

––––––––––––––––––––––––––––––––—————————————————————-QUALIFICATIONS/EXPERIENCE

• Minimum 2 years of experience in IV therapy or a related clinical role. Experience in IV-focused settings (e.g., hospital, outpatient clinic) preferred.

• Current certification [e.g., Registered Nurse (RN), Licensed Practical Nurse (LPN), or specific IV certification] in CA and ideally NV is required. Advanced certification in IV therapy is a plus.

• Proficient in IV insertion techniques and managing various types of IV therapies. Strong clinical assessment and critical thinking skills. Comfort and experience in administering IVs - ideally this is something you do regularly in the normal course of your job.

• Experience in cooperative multi-provider settings and a partnership attitude with other providers and team members to ensure every delivery location is successful every day.

• Ability to interact effectively with clients, other providers, management, and team members.

• Demonstrated ability to handle challenges and make quick decisions in a fast-paced environment.

• Excellent verbal and written communication skills. Ability to provide empathetic and clear explanations to customers and groups.

• Ability to perform physical tasks associated with delivery location set-up and providing IV therapy, including standing for extended periods and handling medical equipment.

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WHO YOU ARE

• Independent & efficient: We try to staff at least 2 nurses, but because we have delivery teams at up to 10 locations simultaneously, we often have last-minute changes or issues. You need to. be comfortable serving IV customers on your own for a full shift when those situations arise.

• Flexible: At our stage of growth, everything we do is a learning experience and we rarely have certainty. You should be able to work flexible hours to deliver IVs where and when customers want them You need to be comfortable with things changing as we learn, often hourly. You can work in a fast-paced environment with lots of ambiguity.

• Interested: We are building something new and there is a lot of learning involved both related to IVs/functional health/longevity as well as related to business goals and progress. You’ll be happier if you are interested in learning and sharing with customers and other providers.

• Committed: Even though most providers have full-time jobs, we are looking for people that can be dedicated to Elivate’s growth both when providing IVs and when managing their coverage to ensure we have providers to fulfill customer needs. You are willing to do what it takes to get things done in a fast-paced, uncertain start-up environment. You do what you say, and you often underpromise and overdeliver.

• Problem-solver: The ideal providers for Elivate are “dealers”. You are able to roll with circumstances, work outside of the routine from your hospital or other job, and open to new ways of delivering care.

• Capable: If you see someone that needs help, you jump in. If you see something that could be better, you fix it.

• Reliable: You commit to monthly and weekly provider coverage requirements on-time or even early. You care about the business helping us have the medical staff available to maximize the customers we can serve. You keep your commitments or find someone to take over for you.

• Organized: You are detail-oriented, organized, and diligent. 

• Stable: You are calm when managing the unexpected. You are often the voice of reason both at work and with friends. you can calm people down, not overreact, and help others focus on the solution vs. the problem.

• Interactive: Outgoing and interested in talking to prospects and customers about IV therapy, benefits, ingredients, and how IVs contribute to longevity. You consider yourself part of the team at any delivery location and interact just like other team members.

• Compelling: We are dynamic, loud, and expressive. You are someone who can hang, who’s magnetic and fun to be around.

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WHAT ELSE WILL HELP YOU ENJOY BEING AN ELIVATE PROVIDER

• Open to a fast-paced start-up environment and growing the business together with the team

• Interest in health hacking and longevity learning, research, practices

• Hustle: We don’t expect you to “sell” services, but providers that enjoy talking about the customer needs, the IV formulas, and potential benefits are happiest working with Elivate

• Comfortable using a website and/or mobile app to schedule your monthly and weekly coverage availability to meet requirements.

• Willing to respond and coordinate weekly and ideally daily across multiple channels (email, text, website, etc.) to confirm availability, accept appointments, log completed appointments and patient notes, and manage scheduling issues.

• You have an opinion and are great at sharing constructive feedback and suggestions

• Flexibility and a positive, can-do attitude; you’re a problem solver and think fast on your feet

• You’re curious and want to keep learning and experiencing new things; you don’t always have or need the answer, but you’ll find it.

• You’re mobile (reliable transportation is mandatory)!

TO APPLY, SUBMIT THE FORM BELOW.

We can’t wait to meet you!